If you are not 100% satisfied with your Ridge wallet purchase, you can return your order to our warehouse for a
refund or exchange within 99 days of purchase. We offer free returns + exchanges and will provide you with a Prepaid
Please follow this link to our Returns Portal to complete your return.
Need help finding your order number? Your order number is the seven-digit number that begins with REU included in
your Order and Shipping Confirmation emails. It is also located on your order's packing slip. If you
cannot find these records, please reach out - we would be happy to help!
All returns and exchanges must be processed through our Returns Portal within 99 days of the original
purchase. Ridge will provide a pre-paid shipping label to send your item back. Additional return information:
Returns must be unused and in the condition you received them. Upon receipt of the return, we will issue your
approved refund via the original payment method. We cannot change the payment method to redirect refunds to
Please remove all non-Ridge items from your return. Ridge is not responsible for returning these to you, and
non-Ridge items will be disposed of.
If you are returning your entire order, all items, including promotional or free items, must be included in
your return. Should any item, including promotional or free items, not be included with your return, a refund
of the returned items will be issued minus the cost of the other items at full price.
International customers returning items purchased on the Ridge US website are ineligible to receive a free
return label from Ridge. A return label with tracking must be provided to Ridge from customers returning
outside of the US to ensure a full refund for returned items.
Norway and Switzerland are ineligible for a free return label from Ridge. A return label with tracking must be provided to Ridge from customers returning from these countries
to ensure a full refund for returned items.
We require retaining a copy of your drop-off receipt with a picture of the return label at drop-off for your
records. If we can verify that the order was dropped off with a receipt and confirmation of the label and the
order is lost, we will take responsibility and honor the return or exchange.
Shipping costs from the original order are non-refundable.
Additional return shipping costs are non-refundable. A return is only authorized using a Ridge pre-paid return
label. Any outside return labels purchased are non-refundable by Ridge.
All returns must be from a verified RidgeWallet.EU order. Ridge does not offer returns on items purchased outside of RidgeWallet.EU. For products purchased from an authorized dealer, their return policy applies — please contact them
directly for more information.
All return labels provided by Ridge are digital. Ridge is not responsible for providing a physical return
If you have submitted multiple return requests and received multiple labels, please be sure to use all labels,
as using one label to ship multiple returns will result in processing delays.
Orders with a processed Warranty Claim are not eligible for return.
For additional information or questions, please feel free to reach out to us at: [email protected]
Thanks for choosing Ridge - where we offer slim wallets for men and women!
Your Current Location
Your currently selected location is Europe and your
order will be billed in EUR.